The email of compensation negotiation
We can’t accept the double charge for this order.
All products are recalled but it is not fair to charge us all the product cost, import tax, freight cost and your retail margin.
Before production, we had sent you all the final samples and your team also confirmed them. All our products were approved by UL and US standard, so our products had no quality problem. All items have to be recalled to avoid the potential danger, and we could have realized that if we both checked the details carefully.
So, for your compensation request, we have 2 suggestions:
We transfer the money back for this order and for the future orders, we give you 15% discount as compensation.
We ship new products to you and give you USD 4000 as compensation.
Please check and reply by Friday.